Thank you for shopping at Vaasu Foods. We take great pride in the quality of the chutneys, masalas, rice, ghee, poha, and other food items we sell. Our goal is always to ensure that you are satisfied with your purchase. However, we understand that there may be times when you need to return a product. This policy outlines the circumstances under which we may offer a refund, exchange, or store credit for your purchase.
All returns must be initiated within 8 days of the purchase or delivery date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You will need to provide the receipt or proof of purchase.
Perishable goods such as food items cannot be returned unless they are defective or damaged upon delivery.
We do not accept returns for opened or partially consumed products unless they are defective.
If you receive a defective or damaged product, please contact us immediately at +919284428845, with details of the product and the defect or damage. You can send the item you consider defective or damaged to:
Plot no. 49, Patwari Naka 6, Naidu Industrial Area, Nagalwadi, Nagpur- 440036
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at +919284428845 and send your item to: Plot no. 49, Patwari Naka 6, Naidu Industrial Area, Nagalwadi, Nagpur- 440036.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that certain items cannot be returned. We do not accept returns for perishable items, gift cards, downloadable software products, and some health and personal care items.
If you have any questions about our Returns and Refunds Policy, please contact us at:
Your satisfaction is our priority at Vaasu Foods, and we strive to ensure that you enjoy our products with confidence and peace of mind. Thank you for your understanding and for choosing Vaasu Foods.
